Allen & Rocks, Inc., a family owned and operated corporation committed to providing quality multifamily housing and commercial office and retail space.

SatisFacts Announces National Resident

Satisfaction Award Winners 

Allen & Rocks topped the list of winners in SatisFacts Research’s 2009 national resident satisfaction awards.

Doug Miller, SatisFacts Founder and President, says, “As a partner with nearly a million units each year on various resident feedback programs, our experience and data show that residents validate when a company and team not only talk about great resident service and satisfaction, but where they truly ‘walk the walk.’ ”

Following are the most recent national award winners, with all achieving the highest scores in a variety of portfolio size categories.

Allen and Rocks, with seven communities in the Mid-Atlantic Region, earned the highest company score.



 

2001, 2002, 2003, 2004, 2005, 2006, 2007, 2008 & 2009
AWARD WINNER

SatisFacts Research, LLC Announces 2009 National Property and Portfolio Resident Satisfaction Awards

 Allen & Rocks, Inc.  Wins Major Awards

Allen & Rocks, Inc. is committed to not only “talking the talk”, but more importantly “walking the walk” as it relates to Resident Relationship Management™ (RRM). Given that there is a direct and powerful correlation between the level of service we provide…and lease renewals…we feel it is critical to the financial performance of our portfolio to track how well we satisfy our residents.

Our organization has made a conscious decision to do what it takes to be a leader in the multifamily industry. As a result, annually we have made a commitment to survey resident satisfaction. We have done so in an effort to obtain a snapshot of property, regional and corporate-wide issues that are impacting resident satisfaction…and renewals. We have contracted with SatisFacts Research (www.satisfacts.net), a national leader in multifamily satisfaction research. SatisFacts’ client list includes a significant number of National Multifamily Housing Council (NMHC) Top 50 owners and managers – in fact, their clients’ portfolios represent several hundred thousand units from across the nation. Besides being able to benchmark our performance metrics internally (from region by region, to property by property), SatisFacts’ database permits us to compare ourselves to not only the SatisFacts Index, but also against our peers.

To recognize the vision and performance of leading organizations like ours, SatisFacts Research has a number of annual national awards for both properties and portfolios. Allen & Rocks, Inc. is pleased to announce that our performance was extraordinary.

Dramatically outperforming the industry confirms that our investment strategy, management philosophy, portfolio